Read the previous questions and answers, you may find the right advice for yourself. Please note that this is not a substitute for a personal consultation with a doctor.
If you have any other questions or need further assistance, don't hesitate to reach out to us. We're here to help make your shopping experience enjoyable and convenient!
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express and National Express).
Do you ship internationally?
Unfortunately, at the moment we only ship in Jordan, if there are any updates in the future, we will update you.
How can I track my order?
Once you place your order, you will receive a tracking ID via the billing email. You can use this tracking ID number to monitor the status of your order. You will find the order tracking in the Shop section at the top of the page.
What is your return policy?
We want you to be completely satisfied with your purchase. We only process returns for products in cases where the received order is damaged, incomplete, or incorrect at the time of delivery.
Are your products cruelty-free and/or vegan?
Yes, we are committed to offering cruelty-free products, and are also vegan-friendly. Look for specific product labels or check the product descriptions for more information.
How can I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help! You can contact us through our Contact Us page.
Do you offer discounts or promotions?
Yes, we frequently offer discounts, promotions, and special offers to our customers. Be sure to regularly check our website and social media to stay updated on the latest deals.
Can I change or cancel my order after it has been placed?
Minimum [6] hours’ notice of change or cancellation is required. Notification for instance, in person, via email and/or mobile phone text message, or any other means will be accepted subject to confirmation in writing. We reserve the right to Levy a [5 JOD] charge to cover any subsequent administrative expenses.
Are your products safe for sensitive skin?
While we strive to create products suitable for a wide range of skin types, we recommend patch testing new products, especially if you have sensitive skin or known allergies. If you have specific concerns, feel free to reach out to our customer support team for recommendations.
Do you offer wholesale or bulk ordering options?
Yes, we offer wholesale and bulk ordering options for qualified retailers and businesses. Please contact our wholesale team for more information and to discuss partnership opportunities.